How It Works: Your WordPress Site Fixed in 3 Simple Steps

When your WordPress site is down, displaying errors, or compromised with malware, you need expert help—fast. Our process is designed to be simple, transparent, and efficient, getting you back online as quickly as possible. Here’s how we turn your WordPress emergency into a resolved ticket.

Tell Us About the Problem & Get a Free Diagnosis

Step 1: Tell Us About the Problem & Get a Free Diagnosis 

The first step is to let us know what’s wrong. You provide the essential details, and our team immediately gets to work on an initial assessment.

  1. Submit Your Request: Fill out our secure emergency request form. Describe the error you’re seeing, the symptoms your site is experiencing (e.g., slow loading, strange redirects, error messages), and your site’s URL.
  2. Provide Access: We’ll request secure, temporary access to your WordPress admin and hosting environment to perform our initial investigation. Your data and credentials are kept 100% confidential.
  3. Initial Diagnosis: Our experts will perform a quick but thorough diagnosis to identify the root cause of the issue—whether it’s a plugin conflict, a theme bug, a database error, or a malware infection. This initial assessment is completely free.

Step 2: Receive a Quote & Our Experts Get to Work 

Once we understand the problem, we provide a clear, upfront solution and quote. No hidden fees, no surprise charges.

  1. Clear, Fixed-Price Quote: Based on our diagnosis, we’ll send you a detailed explanation of the problem and a fixed-price quote to repair it.
  2. Your Approval: The work only begins after you approve the quote.
  3. Expert Repair: Once approved, our dedicated WordPress technicians immediately start the repair process. This can include:
    • Bug Fixing: Correcting faulty code in plugins or themes.
    • Error Resolution: Fixing PHP errors, database connection issues, and the “white screen of death.”
    • Malware Removal: Performing deep scans to locate and remove all malicious code and backdoors.
    • Site Restoration: Restoring your site from a clean backup if necessary.
Review the Fix & Secure Your Site

Step 3: Review the Fix & Secure Your Site 

Our job isn’t done until your site is running perfectly and you are completely satisfied. We ensure the problem is gone and help you prevent it from happening again.

  1. Verification and Testing: We rigorously test your website to ensure the bug is fixed, the malware is gone, and everything is functioning exactly as it should.
  2. Detailed Report: You will receive a clear, easy-to-understand report explaining what the problem was, the steps we took to fix it, and what we did to help secure your site.
  3. Post-Fix Support: We stand by our work. For 30 days after the fix, we offer support to ensure the issue does not reoccur. We’re here to answer any questions and provide peace of mind.

Ready to get your site back online?

Submit Your Emergency Fix Request Now